Zamurd Kaamdani

SHIPMENT / DISPATCH TIME

• Ready to Ship (RTS): Dispatch within 48 hours. You can confirm ready to ship article by sending us WhatsApp message at +923235550205
• Local Orders (Pret): We will inform you the time duration if article is not in stock. For Luxury Pret 2-3 weeks. For formals 4 to 6 weeks. For bridals 3 to 5 months.
• Studio Orders: Instant dispatch within 24 to 48 hours if article is in stock 
• International orders: Instant dispatch if article is in stock. Otherwise we will inform you the time duration. 2-4 weeks for Luxury Pret and 3 to 5 months for Bridals.

SHIPMENT CHARGES
All international orders may be subject to taxes, duties, or surcharges depending on country, product value, and customs policies. Nationwide delivery charges are 250PKR

These charges are the customer’s responsibility and must be paid for the package to clear customs.

MANAAL ARFEEN cannot control or predict these costs and will not be liable for chargebacks, disputes, or refunds due to non-payment of duties/taxes.

NOTE
If you add an item to a Ready to Ship (RTS) order, the entire order will follow the standard dispatch timeline.
If you wish to receive your RTS item separately, additional shipping charges will apply.
Orders consisting only of RTS items will be dispatched within 48 hours.

DISCLAIMER
We make all outfits on order. Delivery timelines cannot be expedited, so we encourage customers to plan their purchases accordingly.

ORDER CANCELLATION
Orders may only be cancelled within 48 hours of purchase.
A cancellation fee of 10% of the paid amount will be deducted, and the remaining balance will be refunded to the original method of payment. Please allow time for the credit to reflect.
After 48 hours, orders are strictly non-refundable.

 

Change of mind does not apply on order cancellation

Advance will not be refunded in any case

After reviewing the product, we may offer you exchange with same amount of purchase. No cash refunds will be given

If any issue is found in article kindly get back to us within 24 hours of delivery (for local orders only).
The article will have to be sent to given address for Quality Check by Quality Department. We will look into the issue and get right back to you.

After reviewing the product, we may offer you a store credit for future purchases.

This does not apply if the article matches the description and pictures.

Worn outfits are not eligible for Return, Refund or Chargeback.

Orders those are customized or given a discount on and samples are not eligible for Return, Refund or Chargeback under any circumstances.